Comments on: Even an Apple goes bad now and then… http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/ Thu, 21 Aug 2008 02:45:42 +0000 http://wordpress.org/?v=2.7-bleeding By: jay http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/#comment-743 jay Thu, 28 Feb 2008 18:41:46 +0000 http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/#comment-743 Molly has a good point as well, this is not my first phone and Apple has been responsive in rectifying the issues we've had (other then making her come back another day because they didn't have a replacement 4G in stock and she didn't want to pay $50 for an 8G). As an update apparently _their_ restore worked so she's bringing my baby back to me.... I have no idea why my attempts failed. Molly has a good point as well, this is not my first phone and Apple has been responsive in rectifying the issues we’ve had (other then making her come back another day because they didn’t have a replacement 4G in stock and she didn’t want to pay $50 for an 8G).

As an update apparently _their_ restore worked so she’s bringing my baby back to me…. I have no idea why my attempts failed.

]]> By: Molly http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/#comment-741 Molly Thu, 28 Feb 2008 14:26:34 +0000 http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/#comment-741 I don't care if it is in the dictionary - irregardless is NOT a word ;) to other readers: I will be taking the "broken" iPhone to the Apple Store this afternoon, after which Jay can update on their actual customer service policies. That being said, Apple has previously been pretty good about the customer service end - between the two of us, we've had 5 iPhones in 6 months - Apple has simply given us a new one each time something was faulty. However, that begs the question "why was it faulty in the first place?" I don’t care if it is in the dictionary - irregardless is NOT a word ;)

to other readers: I will be taking the “broken” iPhone to the Apple Store this afternoon, after which Jay can update on their actual customer service policies. That being said, Apple has previously been pretty good about the customer service end - between the two of us, we’ve had 5 iPhones in 6 months - Apple has simply given us a new one each time something was faulty. However, that begs the question “why was it faulty in the first place?”

]]> By: jay http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/#comment-739 jay Thu, 28 Feb 2008 12:52:59 +0000 http://blog.thecapacity.org/2008/02/27/even-an-apple-goes-bad-now-and-then/#comment-739 Brad's got a good rejoinder over at his site; http://stickmanindc.blogspot.com/2008/02/death-of-quality.html He's right, companies should produce quality and even more importantly make it easy for customers to provide feedback and get "compensated" for their trouble (think Disney's excellent service policies). My view is that irregardless (yes Molly it's in the dictionary) of what corporations do, or how they treat you, soldier on. Brad’s got a good rejoinder over at his site;

http://stickmanindc.blogspot.com/2008/02/death-of-quality.html

He’s right, companies should produce quality and even more importantly make it easy for customers to provide feedback and get “compensated” for their trouble (think Disney’s excellent service policies).

My view is that irregardless (yes Molly it’s in the dictionary) of what corporations do, or how they treat you, soldier on.

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